1. Order Processing Time
All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or public holidays.
2. Shipping Rates & Delivery Estimates
Shipping charges will be calculated and shown at checkout. Estimated delivery times vary by location:
- Local Deliveries: 2–5 business days
- International Deliveries: 7–15 business days
3. Shipment Confirmation & Tracking
Once your order is dispatched, you will receive a confirmation along with a tracking number to monitor your shipment.
4. Shipping Carriers
We partner with trusted and reliable carriers for both domestic and international deliveries.
5. Delays
Delivery times are estimates and may be affected by factors such as weather, customs clearance, or courier delays. Omberix is not responsible for delays beyond our control.
6. Damaged or Lost Items
If your order arrives damaged or is lost in transit, please contact us immediately with supporting details (such as photos of the package and items). A replacement or refund will be arranged accordingly.
7. Restrictions
Certain products may be restricted from shipping due to local regulations or carrier policies.
8. Contact Us
For any shipping-related concerns or inquiries, you can reach out to our customer support team.